Internal Revenue Service

Taxpayer Assistance

• Investigated taxpayer account histories and applied tax code rules to diagnose obligations and resolve complex cases
• Helped taxpayers navigate recovery from identity theft, loss of documents due to natural disasters, and post-death estate tax obligations

Operations & Compliance

• Analyzed and prioritized high-volume taxpayer cases by complexity, optimizing appointment scheduling to minimize wait times and maximize office efficiency
• Maintained audit-ready records of taxpayer account actions with 100% accuracy, applying rigorous data quality standards in high-stakes financial environments

Debbie Rewards

Testing & Quality Control

• Built and executed integration tests using Retool, Excel, Postman, and SQL to quality control app integration with Plaid, MATNL, and Method
• Built a rigorous pre-release regression testing scheme that contributed to the app rating climbing above 4 stars in the Apple and Google Play stores

Analytics & Collaboration

• Collaborated with the customer experience team to validate that app analytics accurately tracked key user events

OpenPath Products

Development

• Developed cross-platform mobile and web applications for sports betting and streaming/VoD domains using React Native, TypeScript, Java, and Kotlin
• Developed a Python script interfacing with the Jira API for ticket analysis to identify team performance trends and predict the impact of resource re-allocation
• Created internal billing and time management tools in React and Java Spring, producing data visualizations for the C-suite to detect and prevent cost overruns
• Led integration of Google Analytics with streaming platforms to boost user engagement through data collection and analysis

Project Management

• Served as liaison between clients, stakeholders, and the development team, maintaining detailed project plans in Microsoft Project and preparing executive summaries covering sprints, timelines, resources, and change orders
• Led sprint planning, grooming, retrospectives, and reviews, authoring user stories and examining wireframes to surface edge cases
• Managed compliance with regulations and data protection in collaboration with legal teams

United States Patent & Trademark Office

Technical Analysis

• Evaluated computational models and simulations involving complex fluid dynamics mathematics for technical merit and novelty
• Researched prior art using patent databases and scientific literature to support evidence-based examination decisions

Reporting & Communication

• Drafted clear, well-structured examination reports communicating complex technical findings
• Engaged with applicants and attorneys to explain examination decisions and resolve technical disputes

OpenPath Products

Development

• Developed mobile and web applications across banking, manufacturing, healthcare, and physical security domains using JavaScript, Vue2, Java, Kotlin, React / React Native, and TypeScript
• Leveraged AWS Lambda to reduce application costs for web and IoT applications

OpenPath Products

Testing

• Developed and executed comprehensive test plans for mobile, web, and IoT applications
• Conducted scripted and ad hoc testing to identify software defects and usability issues
• Collaborated with developers to resolve issues and expedite bug fixes

Client Engagement

• Gathered and documented client requirements through direct engagement to ensure alignment with project scope

Darden College of Education, Old Dominion University

Software Development

• Engineered and tested prototype educational software for NAO humanoid robots using Python and the Choregraphe suite
• Supported the lifecycle of educational software for NAO robots—from Python coding to field testing
• Set up and operated the virtual reality learning laboratory; evaluating VR programs for potential use in classroom environments
• Collaborated within a multidisciplinary team to bridge the gap between advanced technology and user experience

Research & Data Analysis

• Evaluated the effectiveness of NAO robots and a Google Earth-based learning tool in classrooms through observations and data collection, contributing datasets and analysis to resulting academic publications
• Performed data analysis with Excel, SPSS, and NVivo for research conducted on the effectiveness of multiple ed-tech products
• Managed the Institutional Review Board (IRB) process to ensure full ethical compliance for human-subject research
• Co-authored academic publications to share research findings
• Managed the data lifecycle and regulatory compliance for high-level research projects
• Participated in the field-testing phases for new educational software and documented project outcomes, translating technical findings into academic publications

Teaching & Professional Development

• Delivered professional development workshops for student teachers on ISTE standards, bridging the gap between technical research and practical classroom application

Sumitomo Machinery Corporation

Design & Development

• Developed an automated quote generation tool in VBA that interfaced with AutoCAD

Generation Opportunity

Voter Engagement & Outreach

• Managed regional voter outreach and political action initiatives by recruiting and mobilizing a robust volunteer base through strategic partnerships with student and civic organizations
• Developed and implemented an educational outreach framework designed to inform and mobilize student and civic populations on key political issues
• Acted as a lead facilitator for volunteer recruitment and training, translating complex 501c3 and 501c4 regulatory requirements into actionable operational standards for the field team
• Maintained detailed records of voter contacts

Data & Compliance

• Partnered with the i360 data team to support advanced A/B testing methodologies for optimizing "get out the vote" messaging and voter outreach efficiency
• Managed the integrity of large datasets related to volunteer recruitment and voter engagement, using these metrics to drive strategic decision-making in the field
• Handled complex financial data management, ensuring that all expense reporting met the precise technical and legal specifications required for 501c3 and 501c4 organizational compliance
• Assisted with survey design and demographic analysis

Housatonic Community College

Teaching & Classroom Management

• Provided mathematics tutoring to adult learners across skill levels, from developmental geometry to pre-calculus
• Facilitated one-on-one and group sessions, adapting instructional techniques to accommodate varying skill levels and learning styles
• Instructed students on complex mathematical concepts, including trigonometric identities, function composition, limits and continuity, and parametric equations

Learner Empathy & Accessibility

• Supported non-traditional students in overcoming academic challenges by translating technical concepts into accessible language
• Balanced individualized attention with group instruction to meet diverse learner needs

United States Navy — Honorable Discharge

Technical Instruction & Leadership

• Awarded Naval Achievement Medal for emergency repairs to voltage regulators on the ship's service turbine generators during Operation Unified Protector
• Assisted with the administration of the shipboard electrical safety program, serving as a technical instructor responsible for the education of 1,100 embarked Marines

Electrical Systems

• Repaired, operated, and installed critical shipboard power generation and propulsion systems to ensure constant mission readiness
• Utilized precision electrical test equipment and technical schematics to install, troubleshoot, and maintain diverse shipboard electrical systems, including industrial laundry machines, galley equipment, lighting, and Degaussing systems

St. John's College, Annapolis

University of Connecticut

Old Dominion University

Scrum Alliance, Inc

Federal Communications Commission

Student Veterans Association, St. John's College

Helped veterans navigate education and healthcare benefits while organizing social events to ease the transition from military to civilian life.

Experimental Philosophy Club, St. John's College

Founded historical reenactment group focused on ancient Greek and Roman culture through mock phalanx warfare, period arts and crafts, and dramatic recitations of classical literature.

Student Veterans Association, Old Dominion University

Helped veterans navigate education and healthcare benefits while organizing social events to ease the transition from military to civilian life.

Red Cross Club, Old Dominion University

Organized monthly blood drives that consistently exceeded donation goals.

Go Club, Old Dominion University

Founded a Go club where I taught over a dozen students this ancient game of strategy and patience.

Proceedings, MSVSCC 2018. 12th Annual Modeling, Simulation & Visualization (MSV) Student Capstone Conference

Old Dominion University, Department of Modeling Simulation & Visualization Engineering, & Virginia Modeling Analysis and Simulation Center

Virginia Modeling, Analysis & Simulation Center, Suffolk, VA · April 19, 2018

Humanoid robots supporting children's intellectual and social dispositions in an early childhood setting

Crompton, H., Burke, D., Sunday, K., Baker, P., Gregory, K., & Asija, J.

SITE 2016: 27th International Conference of the Society for Information Technology and Teacher Education, Savannah, GA · March 21-26, 2016